Privacy & Cookie Policy

Making Memories with Marigold will be what's known as the 'Controller' of the personal data you provide to me. I only collect basic personal data about you which does not include any special types of information or location-based information. This does, however, include name, email address and phone number.

I may collect and use your personal information for the following purposes:

To process and manage your booking. The information you provide allows me to confirm your booking, issue payment details, and contact you regarding your trip.

To improve customer service. The information you provide helps me respond to your enquiries and support needs efficiently.

To personalise your experience. I may use information to understand how my customers use my services so that I can continue to improve them.

To send occasional marketing communications. With your consent, I may contact you with news, offers, or updates from Making Memories with Marigold. You may opt out at any time.

I am required under UK tax law to keep your basic personal data for a minimum of 6 years, after which time it will be destroyed. Information I hold for marketing purposes will be kept until you notify me that you no longer wish to receive it.

I adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. I have a data protection regime in place to oversee the effective and secure processing of your personal data. I will never sell your personal data to third parties.

You have the right to request access to the personal data I hold about you, to have it corrected, or to request that it be deleted. If you wish to raise a complaint about how I have handled your personal data, please contact me at makingmemorieswithmarigold@gmail.com and I will investigate the matter promptly.

If you are not satisfied with my response, or believe I am processing your personal data not in accordance with the law, you can complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Cookies are small text files which a website may place on your computer or device when you visit. The cookie helps the website to recognise your device the next time you visit.

Cookies serve many functions. They can help remember your preferences, analyse how well a site is performing, and allow a site to recommend content relevant to you. Most cookies collect general information, such as how visitors arrive at and use a site, the device they are using, their internet protocol (IP) address, which pages they are viewing, and their approximate location.

My cookies fall into the following categories:

Performance. I use these cookies to monitor website performance, allowing me to quickly identify and fix any issues that arise.

Functionality. I use functionality cookies to remember your preferences and provide you with an improved experience when you return to my site.

Analytics. I use cookies to help me understand how visitors use my site, so I can continue to improve it.

Fraud prevention. I use cookies to monitor and prevent suspicious or fraudulent activity.

I also use third party cookies on my site for the following purposes:

To monitor traffic on my site (I use Google Analytics for this purpose).

To identify fraudulent or non-human traffic.

To improve site functionality.

If you wish to manage your cookies, please refer to the help function in your browser, or follow the instructions for your browser below:

Chrome, Chrome Android, Chrome iOS.

Safari, Safari iOS.

Firefox.

Microsoft Edge.

For all other browsers, please look for a "help" function in your browser or contact your browser provider directly. Please note that disabling cookies may mean certain sections of my site do not function as intended.

I reserve the right to update this privacy and cookie policy at any time. When I do, I will revise the updated date at the bottom of this page. I encourage you to check this page periodically to stay informed about how I protect your personal data and how I use cookies. Your continued use of my site following any changes will be deemed acceptance of those changes.

By using my website and booking services, you signify your acceptance of this policy. If you do not agree with this policy, please do not use my site or services.

If you have any queries about the way I use your personal information or cookies, please contact me at:

Making Memories with Marigold

makingmemorieswithmarigold@gmail.com

Southend-on-Sea, Essex